Money Back Guarantee
If your product appears to be damaged when you receive it, we will return you the full cost of the product or replace it for free. If you product never arrived, please contact us and we will return your money back.
Our policy lasts 30 days. If 30 days have gone by since your order was delivered to you, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We strictly require a photo of the item (inside and out) prior to the return.
This is to secure your customer rights in case something bad happens during the shipping.
Should you return without sending photos, refund will be on our full discretion.
Product Warranty: All items offered on our website carry a warranty against defects for 30 days. After 30 days of receiving an item there is no further warranty expressed, items are not considered faulty and are as a result of normal wear and tear.
PLEASE NOTE: We will not compensate for the product, if it happens to have hair/dirt on it.
Several types of goods are exempt from being returned.
- Gift cards
- Discounted Products (Unless the item arrived damaged)
To complete your return, we require a receipt or proof of purchase/order number.
You also need to fill out the return form included in the package. No filled out form. No refund/exchange.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please note that it will still go through inspection from our warehouse team which may take 3-7 days from return receipt. We will also notify you of the approval or rejection of your refund.
Keep in mind that the item should be clean and any horse hair or dust will make it not eligible for the refund as we won't be able to resell it to another customer.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at email@example.com
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded (unless the product was damaged on arrival).
We will be happy to assist you if you need to exchange your size/color. In this case, however, you will be responsible to cover the shipping costs.
If the product was damaged when you received it, please, make sure you take a photo of your receipt from the post office. In that case, we will be covering your shipping costs. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and fill out the form inside the package you received.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product and the completely filled out form to:
2404 CD Alphen aan den Rijn,
In case the product was damaged we will cover the shipping costs for you.
However, if you need to change the size/color, you will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.